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Policies

Custom Clothes

All items are individually handmade and customized for you. No two are alike. We take great pride in our work and take special care of your loved pieces. As each piece is specially made to order we do not except returns or exchanges for custom ordered pieces. No exceptions. 

 

If you received your "salvaged & ready" non-custom order and for whatever reason need to return it, you are welcome to send it back within 21 days of the ship date, in it's original condition you received it, for a refund Less Shipping. Your refund will be processed to your original method of payment. The merchandise must be in its original condition that you received it in, and original packaging and invoice must be included. We'll send you an email as soon as your return has been received and processed. This may take 3-5 business days for the refund to post depending on the card issuing bank. 

Care Instructions

Due to the nature of these special pieces we ask that you either hand wash or low cycle wash in cold water your salvage maria duds. Depending on the fabric some pieces may need to be dry cleaned. I.e. leather fringe. Or can sponged down like our faux leather vest. 

 

Return Instructions

We do not provide pre-paid shipping labels for returns, so you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:

Attn: Salvage Maria Return Dept.

1425 N. Detroit St. #204

Los Angeles, CA 90046

 

Shipping

Most "salvaged & ready" items will ship out within a day of ordering (we do not ship Saturdays, Sundays, or holidays)

*Upon receipt confirmation Custom Orders have a two week turnaround time*

Regular taxes, shipping and handling charges apply to purchases.

All  other "salvaged & ready" orders are shipped via USPS first class mail unless an expedited shipping method is paid and noted by you during checkout. 

Currently we only ship within the United States

 

Ugh, more on custom ordering!

We will do everything we can to make your upcycled custom order look fabulous! If there's something specific that you would like made and don't see please let us know. We can even make dog clothes!

We do ask that you please, please, please take a "Before" picture of you in your super rad article of clothing and an "After" picture of the fabulous up-cycled piece of the little one in your life wearing it. Submit them to us and we will Fo Sure post it on our website, blog and social media platforms!! Nothing makes us happier!!!

Ordering

-Please mail us your custom piece or pieces before ordering. We recommend using a trackable/insured shipping method to guarantee successful delivery of your clothes. For whatever unusual reason that we do not receive your clothing, we are not held liable. 

-Upon receipt we will confirm delivery.

-Once you have been notified go ahead and place your custom order.

-We have made custom ordering easy but please make sure you double check your selections before submitting. We wipe our hands of any oversights made on your end while ordering. 

-Any specifications, logo/imagery placement, or overall request please note under the "Dear Maria." We will strive to accommodate all request. For whatever reason if we cannot we will let you know.

-Once in production custom orders Cannot be cancelled.

-Custom orders are not eligible for refunds, returns, or exchanges. This order was handmade especially for you! 

-Upon receipt, we will make note of any outstanding imperfections, stains, defects on original clothing received by you before up-cycling.

 

Custom Order Shipping 

-We will do everything in our power to get your custom order out to you as soon as possible. However, since this custom piece is labor intensive please allow a 2 week turnaround time. After we confirm receipt of your item and your order has been placed the clock starts ticking on our end.  

 

Specifications and Request

-We currently offer a select menu of items that we custom make, but if you do not see your desired size or color please contact us. If there's something specific you would like made please let us know. We can even make dog clothes! Depending on the item a different fee would be applied due to design, pattern making, labor intensity, production time and complexity. 

-Please be aware, there are times when we receive an article of clothing that does not yield enough fabric to make what is requested. We will let you know before we commence the deconstructing phase. What we typically do is find a similar fabric and complimentary color scheme and use those components to make up for the lack of fabric. Sometimes it may be a different colored backing on a t-shirt or pants. If this is the case we will notify you beforehand. 

-If for whatever reason you are requesting a specific logo or image placement and it's too big, or we are having difficulty comprising a specific part of the image or logo we will let you know. What we typically do is use our best judgement and salvage the coolest part and work around that. Sometimes we can't use the whole image due to mini sizing, but regardless your up-cycled piece will still look pretty rad once we're done with it!

 

Sizing

Our custom pieces and "salvaged & ready" collection sizing is comparable to baby gap, j.crew, gerber baby onesies & american apparel cut clothing. If you have any size specifications for custom orders please note it in the "dear maria" section of your order. We will try our best to make the modifications but do not guarantee that we will be able to. As we have set standard pattern sizes for our items.

 

Almost Done...

-If leftover, we like to keep any and all scrap materials unless requested otherwise by you. 

We will do everything we can to accommodate your special request, but for any reason as noted we will contact you before touching your precious piece.  Thank you!

 

 

 

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